Get in Touch With Us

This page is the place to reach the editorial team behind Best NZ Online Casinos. We research and compare real money casino sites available to players in New Zealand, and reader messages are a big part of how that research stays current. Below you will find how to contact us, what we can and cannot help with, and where to go instead when your question is about your own casino account.

How to send us a message

Email is the only channel we run. Write to us at the address published on asherjkohn.com and tell us in the first line what your message is about — a correction, a bonus term that reads differently to how we described it, a withdrawal timeframe, or a commercial enquiry. That one line means the message reaches the right person on the first pass.

Useful things to include:

• The casino brand you are asking about, spelled as it appears on the site.
• The page on asherjkohn.com you were reading, if your message relates to something we published.
• The device and browser you were using, for anything that looks broken on mobile or tablet.
• Screenshots of terms, cashier screens or bonus wording, where you have them.

Please never send us passwords, full card numbers, copies of your ID documents or anything else you would submit during a casino's verification process. We have no way to act on them and no reason to hold them.

Where commercial relationships sit

We should say this plainly before you write to us about placement. Best NZ Online Casinos may earn a commission when a reader signs up with a casino listed here. That funding does not decide the order of our rankings, does not buy a higher editorial rating, and does not stop us describing a drawback. Operators and affiliate managers are welcome to contact us, but the answer to "can we pay for position" is no, every time.

What we can help with — and what we can't

We can help	We can't help
Correcting a bonus amount, wagering figure or expiry date we have published	Releasing, extending or restoring a bonus on your account
Explaining in general how NZD deposits, withdrawal limits and KYC checks usually work	Chasing a pending withdrawal or reversing a cashout
Pointing you to the operator, licensing jurisdiction and licence details a site publishes	Acting as a regulator, adjudicator or complaints body
Clarifying how we assess and rank casino sites	Verifying your identity, unlocking an account or lifting a self-exclusion
Passing on feedback about our own pages and comparisons	Giving individual gambling, tax or legal advice

If your question is about money sitting in an account, start with the casino's own live chat or email support — they are the only party who can see your account. Where a site publishes support hours, check whether they line up with NZ time; several operators run 24/7 chat, which is the simplest option from this time zone.

Contacting the casinos we rank

Most enquiries we receive are really questions for an operator's support desk. Here is the practical shape of that for the sites at the top of our list, along with the limitation we would want you to know before you write to them.

LuckyDreams — our highest-rated site, and the one readers ask about most

LuckyDreams sits first on our list with an editorial rating of 10.0, largely because its welcome package is broad enough to suit both pokies players and people who spread play across table games. The advertised offer is up to $10,000 plus 500 free spins, released in stages across your first deposits rather than as a single lump, and subject to minimum deposit amounts, wagering requirements, a maximum cashout on bonus winnings and an expiry window. Read those in the promotion terms before you opt in, because the headline figure is a ceiling and not a payout.

Contact-wise, this is a site where the bonus conditions generate the most reader questions, and that is also its limitation: a multi-stage package with game weightings takes more reading than a flat single-deposit offer. If a term is ambiguous, ask their support to confirm it in writing before you deposit, and send us a copy if what you are told differs from what we have published.

VegasNow — strong for players who want live tables answered quickly

VegasNow is second at 9.9, and it earns that on the breadth of its live dealer floor alongside a welcome offer of up to $8,000 plus 500 free spins. The same conditions apply as anywhere: qualifying deposit, wagering, time limit and a cap on what bonus funds can convert to. Live dealer play often contributes little or nothing toward wagering, so if you intend to sit at blackjack or roulette tables, that is the single term worth confirming with support before claiming.

The limitation is exactly that mismatch — a generous spin count is less useful to a table player, and the bonus can end up steering you toward pokies you would not otherwise choose. Contact their team about contribution percentages first; it saves an argument later.

LetsLucky — a smaller package, which makes it easier to query

LetsLucky shares a 9.7 rating and advertises $4,500 plus 300 free spins. We keep it high on the list because a more modest offer is usually a more readable one: fewer tiers, fewer conditions to trip over, and a wagering target that a casual NZD budget can realistically engage with. Minimum deposit, wagering, expiry and maximum cashout still apply.

Its drawback is scale. Readers chasing the largest advertised figures will find bigger numbers elsewhere on our list — Play FashionTV advertises up to $25,000 plus 500 free spins, LuckyOnes up to $20,000 plus 500 free spins and Kingdom Casino a 600% match up to $19,000, each with its own wagering and cashout terms. Bigger headline, bigger playthrough; that trade-off is the thing to ask about.

Payment and withdrawal questions we get asked

We cannot see your cashier, but we can tell you what to check and who to ask. NZ players are generally looking at cards, e-wallets, prepaid vouchers, bank transfer and, at some sites, cryptocurrency. Each carries its own timings and limits, and these are set by the operator rather than by us.

1. Confirm the currency. Where a site promotes accounts in NZD, funding from a New Zealand bank avoids conversion. Note that 22bet advertises its welcome offer as 100% up to € / $ 122, which is a reminder that some operators quote in euros — if your account is held in another currency, expect a conversion cost on the way in and out.
2. Check minimum and maximum deposits. A bonus usually has a qualifying minimum that sits above the cashier minimum.
3. Ask about fees. Most casinos absorb deposit fees; your card issuer, bank or wallet provider may not.
4. Read the withdrawal limits. Daily, weekly and monthly caps are common, and large wins are often paid in instalments.
5. Complete KYC early. Photo ID, proof of address and proof of payment method are standard. Submitting them before your first cashout is the single biggest thing you can do to shorten processing time.
6. Expect a pending period. E-wallets are typically the quickest once approved; card and bank payouts take longer. These are operator-advertised timeframes, not results we have measured.

If an operator's published timeframe and your actual experience differ significantly, that is worth telling us. Patterns across several readers are how listings get revisited.

Questions about games and what's on offer

We are happy to answer general questions about the game types you will find at the sites we cover, in these categories:

• Online pokies — the largest section at every casino on our list, spanning classic three-reel titles, video slots with feature rounds, Megaways-style engines and progressive jackpots. Ask us how to read an RTP percentage or what volatility means for your bankroll; we cannot tell you which title will pay.
• Table games — blackjack, roulette, baccarat and poker variants in RNG form, usually with the lowest bonus contribution of any category.
• Live dealer rooms — real croupiers streamed to your device, with game show formats alongside the standard tables. Best on a stable connection; heaviest on mobile data.
• Software providers — the studios behind the lobby determine much of what you see. If a site publishes its provider list, that is a fair signal of catalogue depth.

We do not hold catalogue counts or title lists for these operators, so we will not quote you a number. For anything specific to a lobby, the casino's own search and provider filters are more reliable than us.

Sportsbook and other product lines

Several of the brands we cover run more than a casino. 22bet and Betrepublic are known primarily as combined sportsbook and casino operations, and a number of the others attach sports betting, virtual sports or bingo sections to the same wallet. This matters for contact purposes in two ways: sports promotions have separate terms from casino ones, and a bonus claimed in one product usually cannot be wagered in the other. If your enquiry concerns a sports bet, say so — operator support often routes casino and sportsbook tickets to different teams.

Eligibility, licensing and the limits of what we can do

You must be at least 18 to open an account or gamble at any site we list. The casinos compared on Best NZ Online Casinos are offshore operators licensed in overseas jurisdictions and are not licensed in New Zealand; New Zealand law does not prohibit residents from playing at offshore sites, but it also means your consumer protection comes from that foreign licensing body rather than a domestic regulator. Before depositing, look for the operator name, the licensing jurisdiction, the licence number and a working verification link in the site footer, and check them yourself.

Practically, that shapes what we can help with. We are an independent comparison site, not a regulator and not an ombudsman. If a dispute cannot be resolved with the operator, escalation runs through the licensing authority or the alternative dispute resolution body named in the casino's terms — we can point you to where that is published, nothing further.

Every site we list should also offer responsible gambling tools: deposit and loss limits, session reminders, time-outs and self-exclusion. If you want those applied, the request has to go to the operator directly, and once a self-exclusion is in place it is generally irreversible for its term. In New Zealand, free and confidential support is available through the Gambling Helpline and the Problem Gambling Foundation of New Zealand; if that is what your message is about, please reach out to them first — they can help immediately and we cannot.

How we assess the sites we list

So you know what our answers are based on. Our ratings are editorial judgements made by our team, not customer review scores, and no one on the team deposits or plays at the casinos we cover. We research published information: licensing and operator details, bonus terms including wagering, expiry and maximum cashout, NZD support and payment options, stated withdrawal limits and processing times, KYC requirements, game and provider breadth, mobile performance across smartphones and tablets, support availability relative to NZ hours, and the responsible gambling tools on offer. Commission never changes a position. Our comparisons were last fact-checked on Sep 22, 2026 by Mia Collins, and any correction you send us is checked against the operator's own published terms before we change a word.

If you are specifically comparing sites that operate outside the UK self-exclusion scheme, our rundown of non-GamStop casino options covers that ground separately.

Before you write — the quickest route to an answer

• Account, payment or bonus stuck on your account? Contact the casino's support directly. They hold the only version of your account that matters.
• Something on our pages looks wrong or out of date? Email us with the page and the detail. This is the feedback we act on fastest.
• Commercial or partnership enquiry? Email us with the brand, the jurisdictions it is licensed in and what you are proposing. Rankings are not for sale.
• Need gambling support? Please go to a New Zealand helpline rather than waiting on our reply.

We read everything that arrives and reply to genuine enquiries from a real person, not an auto-responder. Thanks for taking the time to get in touch — corrections from readers are one of the more reliable ways this site stays accurate.